如何使用Wonder應用程式訂購實體Wonder卡

如何訂購實體卡

1. Once the Virtual Card has been activated, go to your account in the Wonder App and select the Card module.

2. For Enterprise Account, if you are a Card Admin, and your account has multiple different Executive Cards. To choose to order a physical card for a specific Executive Card, click on "Card Library".

2A - 進入卡庫後，使用卡片資訊（卡片名稱、卡片擁有者、PAN 號）搜尋卡片。

3. Once you have selected your card, click on the “Get Physical Card” button. The button should appear directly on your virtual card page. This button will be displayed if you have never placed a physical card order for this card before.

5. Click on the “Next” button

6. Choose a Premium Card or a Standard Card

7. Customize your card - Choose whether to display your company name on your Wonder Physical Card. This step is only applicable for Enterprises Accounts

8. Fill in the receiver information and delivery address.

9. Enter your promotion code if you have one. Once you have confirmed all the related information, you can proceed to checkout.

10. Choose your payment method and click "Confirm" to complete your order.

11. After your order is successfully placed, you can click the "Check Delivery Progress" button.

12. Checking Delivery Progress

13. Once the Physical Card has been shipped, you will receive it within 7-14 working days.

企業帳戶 - 與不同員工角色的卡片訂購流程相關的權限

Before reading this, if you want to understand more about roles and permission for a Wonder Enterprise Account, click here. Depending on your and your associates' roles, there will be different accessibilities to Wonder Card module:

董事（卡片管理員）：

• 為自己或其他同事訂購實體Wonder卡。
• 查看並編輯/鎖定/終止企業帳戶的所有卡片。

商戶管理員（卡片管理員）角色：

• 為自己或其他同事訂購實體Wonder卡。
• 查看並編輯/鎖定/終止企業帳戶的所有卡片。

財務經理角色：

• 可以查看和使用專門分配給他們的卡片。
• 無法查看未分配給他們的其他卡片。
• 無法自行訂購實體卡片。如果具有此角色的工作人員想要獲得實體卡片，請聯繫卡片管理員。
• 一旦卡片管理員為該工作人員下達了實體卡片訂單，該工作人員可以自行跟踪交付進度。
• 可以報告未收到卡片的情況
• 可以為丟失/被盜的卡片請求新卡
• 可以為需要更換的卡片請求新卡
• 可以自行鎖定卡片。
• 無法直接編輯或終止卡片。

銷售經理角色：

• `View` and use the card that is specifically assigned to them.
• 無法查看未分配給他們的其他卡片。
• 無法自行訂購實體卡片。如果具有此角色的工作人員想要獲得實體卡片，請聯繫卡片管理員。
• 一旦卡片管理員為該工作人員下達了實體卡片訂單，該工作人員可以自行跟踪交付進度。
• 可以報告未收到卡片的情況
• 可以為丟失/被盜的卡片請求新卡
• 可以為需要更換的卡片請求新卡
• 可以自行鎖定卡片。
• Unable to edit/terminate the card directly themselves.`‍`

Sales Associates role is able to:`‍`

• 可以查看和使用專門分配給他們的卡片。
• 無法查看未分配給他們的其他卡片。
• 無法自行訂購實體卡片。如果具有此角色的工作人員想要獲得實體卡片，請聯繫卡片管理員。
• 一旦卡片管理員為該工作人員下達了實體卡片訂單，該工作人員可以自行跟踪交付進度。
• 可以報告未收到卡片的情況
• 可以為丟失/被盜的卡片請求新卡
• 可以為需要更換的卡片請求新卡
• 可以自行鎖定卡片。
• Unable to edit/terminate the card directly themselves.`‍`

如何啟動 Wonder 實體卡

1. Once you have received your physical card, go to the Card module. Under the Card Delivery Progress section, click on "View More".

2. Click the “Activate My Card” button.

3. Review and confirm the card information and click the "Activate My Card" button.

4. Click the “Start” button to start verifying your identity.

5. Take a selfie to complete Face ID verification.

6. Enter the Activation Code to verify your card. After successful Face ID verification, enter the 13-digit activation code found in your card package. For inquiry, please contact support@wonder.app.

7. Once Activation Code has been input correctly, click "Setup Card PIN" to create a PIN for your physical card.

8. Once the Card PIN has been successfully set up, click on “Done”. You can use this PIN for ATM withdrawals etc.

如何重設 PIN 碼

1. Go to the Card module and click the “Profile” button.

2. In Card Profile page, scroll down to [Forgot your PIN?] section, and click the “Change PIN” button to reset your PIN.

如何向Wonder 客戶支持 報告未收到新實體卡的問題

一般來說，您的新實體卡訂單會在7-14 個工作日內送達。如果超過此時間範圍而您仍未收到實體卡，您可以向 Wonder 客戶支援報告此問題。

1. Go to the Card module and click the “View More” button in [Card Delivery Progress] section.

2. If you haven't received your physical card after 14 working days, click the "Click Here" button to contact the Wonder Customer Support team.

3. After reviewing the Card and Contact information, you can enter comments and click the “Submit” button to send your message to the Wonder Customer Support team. Our team will reach out to you to confirm and help with the next step. For any inquiry, contact support@wonder.app.

如何替換並獲取新的實體卡

如果您的實體卡遺失或受到信息泄漏，请立即鎖住您的卡片。鎖定卡片後，您可以在應用程式中選擇「下訂單」以申請新的實體卡。

1. Go to the Card module and click the “Profile” button.

2. On Card Profile page, scroll down to [Lost your Card] section, and click the “Get New Card” button to replace your Card.

3. Select either "Lost or compromised" or "Replacement Needed," then click the "Next" button to begin ordering a new physical card.

• [遺失或被盜]- 如果您的卡片遺失或被盜，請立即在 Wonder 應用程式中鎖定現有卡片，然後選擇「遺失或被盜」選項下訂單以獲取新卡。這樣，您的現有虛擬卡和實體卡將立即終止，並替換為新的虛擬和實體卡。新卡將擁有全新的卡片信息（PAN、CVC 和到期日期）。收到新實體卡後，請根據指示激活卡片，激活成功後，您就可以開始使用新卡。
• [Replacement Needed] - When your existing physical card needs replacement, choose “Replacement Needed” option during the ordering flow. Your existing virtual card record will be active with the same card PAN, but the card details such as CVC/EXPIRY DATE will be updated. Your existing physical card will be terminated and replaced by the new physical card. Once you receive the new physical card, you can activate it by following the card activation steps. After successfully activating the new physical card, you can start using it.

如何更新送貨地址？

1. Go to the Card module and click the “Profile” button.

2. Click " Edit" button on the right top corner, and you'll see Action, and click " Edit Deliverry Address".

3. Input and update the information as required and click Save once you complete update.